Services — The Welfare Lot

practical + emotional support provided by experienced care givers

what do we do?

Typically we support people experiencing intoxication, emotional distress, victims of crime or people presenting with other practical needs, though we are also able to respond to major incidents.

We recognise the hard work which all teams play in the smooth running of each event, spend a lot of resources on supporting the wellbeing of customers, and with this as our sole focus we can relieve and support other teams on site, specifically production, medical and security services.

All of our staff are trained in understanding, identifying, assessing and recording risk and responding appropriately. We work collaboratively with all on site including staff and customers and we can safeguard customers by referring into statutory support services where appropriate. We recognise the importance of being attentive, aware and alert in order to prevent and disrupt incidents on site and in the community.

We work with event organisers to provide tailored welfare services to your event needs that can cover a range of services. Below are some of the services we can provide.

On site:

We provide a monitored reassurance, rest, recovery, and recuperation space, in close liaison with the on-site medical team.
An active listening and befriending service offering emotional support.
Risk assessment and observation.
Non medical crisis Intervention.
Drug and Alcohol support (based around a harm reduction philosophy).
A sexual health advice and support service.
Emotional support for survivors of recent or historical sexual violence. Including signposting to relevant services.
Practical care.
General site information.
Provision of supplies including water, blankets, ear plugs, refreshments, condoms, period products, rain ponchos, sun cream etc.
Phone charging facilities.
Meeting point for lost and found people as well as care and help for distressed and missing people.
Arranging transport home.
Disability support.
Liaison with on-site services.
De-escalation.
Crowd control or dispersal.
Que support.
Eviction welfare support.
Crime support for victims or perpetrators.
Onward referrals or handover to relevant agencies.
Feedback service customers to report back to the event organisers

Off site:

Policy development and consultancy.
Training for stewards and security.
Full statistical recordings and an end of festival/event report.
Training for other on-site services on how to effectively recognise and manage drug-related issues and distressed customers.